Crosscheck: Restructuring the Airline Industry
Thursday, January 05, 2012
Jad Mouawad, airline correspondent for The New York Times, kicks off the January series on flying and the airline industry with a discussion on how the industry has restructured over the past decade.
Crosscheck: The Worsening Customer Experience
Thursday, January 12, 2012
Jad Mouawad, airline correspondent for The New York Times, discusses how passengers have been squeezed as a result of the airline industry's success, and what consumer protection groups are doing.
Crosscheck: Airports and Security
Thursday, January 19, 2012
Jad Mouawad, airline correspondent for the New York Times, talks about how capacity and security have altered the experience of flying, and how the procedures change customer service.
Crosscheck: The Future of the Industry
Thursday, January 26, 2012
In the final installment of our weekly series on the airline industry, Jad Mouawad, airline correspondent for The New York Times, looks ahead at what's in store for 2012 and beyond.
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