Brooklyn Businesses Say Customers are Local, But Staff Might Be Ensnarled in Future L Train Disruptions

A picture taken in Williamsburg, Brooklyn, with a very "Williamsburg, Brooklyn" filter.

In Brooklyn some business owners along the L train route were wrapping their minds around New York Gov. Andrew Cuomo's push to avert a total shutdown of the train tunnel. They told WNYC's Shumita Basu this week that they were relieved if still a bit confused by the last-minute change.

“Everybody needs to make adjustments and get their tails in to work on time.”

The latest version of Cuomo’s plan would involve limited service on nights and weekends only. But many North Brooklyn business owners who work in the nightlife industry said they’re not too concerned because most of their customers are locals.

“If the bridge and tunnel people can’t get in, then all our locals can’t get out,” said Mystik DaSilva, general manager of Radegast Hall and Biergarten on North 3rd Street. “And if they can’t get out, they have to go somewhere. I’d like to think we’re one of the places they’ll continue to come to.”

DaSilva acknowledged that most of her staff take the L train, and the past few months of weekend closures have resulted in lots of last-minute “I’m gonna be late!” calls.

“We all know this is going to happen… so everybody needs to make adjustments and get their tails in to work on time,” said Da Silva.

According to a 2016 survey of nearly 100 businesses conducted by the “L Train Coalition,” 75 percent of business owners in Williamsburg and Manhattan said their employees depended on the L train to get to work, and nearly half said they have a majority customer base that relied on the L train.

“Luckily Cuomo came through and saved the day for me!”

Ashton Pina is one of the people who was on the brink of experiencing a very different, much more hellish daily commute.

Pina lives in Upper Manhattan and works as a public relations manager at Nitehawk Cinema in Williamsburg. Until last week, the prospect of mapping out a new commute route and tabulating how much extra time it might take was overwhelming. When the news dropped that he wouldn’t have to worry about it (he works daytime hours, Monday-Friday), he was thrilled.

“Luckily Cuomo came through and saved the day for me, as you should as the governor!” said Pina. “But I do understand people moved neighborhoods, families were uprooted, and there was a lot of disappointment from the community over how things were handled.”

Nitehawk has a number of employees who will be working at the movie theater late at night and on weekends, who may be affected by limited L train service in the future. Pina said Nitehawk was in conversation with several rideshare companies to see if they can secure discounts for employees who’ll be stuck with a crummy commute due to the limited service. The theater also said it would adjust staffers schedules as needed to work around the L train.

“We’re kinda on both sides of the fence…”

Ryan Zagata, president of Brooklyn Bicycle Company which has a showroom in Greenpoint, said he’s half-convinced he’s got sage-like intuition.

A few months ago he considered launching a marketing campaign around the L train shutdown, offering financial incentives to customers ready to invest in a bike as their main mode of transportation. It would’ve involved sinking money into the marketing plan, having expensive materials made, coming up with different giveaways. But for some reason he just didn’t push the button on it.

Now, with this reversal of plans, Zagata said he's glad he didn’t.

“I think we’re kinda on both sides of the fence,” said Zagata. If the train ultimately gets shut down in a significant way, he’d sell more bikes. But if the train keeps running, it’ll continue bringing more people into his showroom.

“It’s a bit of a Catch-22,” he said.

The showroom did see an uptick in interest, when people thought the L train would completely shut down for over a year. So far, Zagata said, no one has tried to return one of those newly-purchased bikes.