Public Housing Residents Suffer Without Heat Over Thanksgiving Weekend

NYCHA worker at the Grant Houses in Morningside Heights where residents reported not having heat for over a week.

Thousands of public housing residents were without heat and hot water over the Thanksgiving holiday, despite being assured hours earlier that the housing authority had doubled the number of repair workers to be ready for the cold snap.

On Friday afternoon, the agency’s service interruption dashboard showed several thousand tenants still remained without heat and cold water across the city.

At the Grant Houses in Morningside Heights, a sprawling complex, it was a mixed picture: many tenants did have heat, while some in the same building did not. 

Trey Stephen said he's been without heat for over a week now. He said his family wears several layers of clothes indoors and climbs under blankets to stay warm. On Thursday, the oven cooking their turkey kept the apartment warm.

“My kids got asthma. It can't be like this,” he said Friday. “Yesterday was the coldest day, and this is the day you don't have heat? It don't make no sense.”

Betsy Carswell is a home health aide who stopped by the Grant Houses to bring her 61-year-old client a space heater. The woman, who’d recently had a stroke, had turned on the oven to heat her apartment.

"I turned it off and bought a heater," said. "But the heater doesn't work because the electricity was shut down when she turned the heat on, so she's just cold."

The Fire Department of New York warns that people should never use their ovens as heaters, as it may cause a fire.

“NYCHA’s heating response team has been diligently working around the clock on preventive measures to keep boiler plants running and to restore service to residents as quickly as possible," Chester Soria, a spokesman for the housing authority wrote in a statement. "We will continue to vigilantly monitor heat and hot water service in our developments and encourage any residents experiencing issues to contact the customer contact center at 718-707-7771.”

UPDATED 8 p.m., Nov. 23, with revised statement from New York City Housing Authority.