A new report and survey from Human.nyc found that the city's homeless outreach workers as well as homeless individuals themselves are confused about how to give and receive services. 

Under HOME-STAT (Homeless Outreach & Mobile Engagement Street Action Teams), outreach workers are supposed to canvas the streets of Manhattan and “hot spots” in the outer boroughs to find homeless people and provide them with the services they need. But the survey, conducted last summer, found wide discrepancies over who qualified for a case worker.

"The answers varied so wildly," Human.nyc Executive Director Josh Dean said.  "Their understanding of what they have to do to actually move forward in the process of housing process is very unclear."

Josh Dean spoke with WNYC's Jami Floyd.