New York City Comptroller Scott Stringer's latest audit of the MTA reveals problems with how it responds to complaints about Access-A-Ride. He said the MTA doesn't actually investigate the bulk of rider complaints.

"Instead, it hands them off to the same private contractors who provided the shoddy service to begin with and that means the agency is passing the buck," Stringer said. "Once they've passed off the complaint the MTA doesn't even know if the problems were ever fixed."

The paratransit service provides millions of rides a year for elderly and disabled New Yorkers who can't use mass transit.

An MTA spokesman noted that the audit was conducted in 2016, and that of the 6 million paratransit trips that take place per year, only half a percent result in a complaint. He said the MTA was about to launch a live online dashboard on Monday that would improve transparency for Access-A-Ride.

"NYC Transit is committed to continuing to improve service and that includes strengthening incident and complaint tracking controls, a new e-hail pilot and GPS tracking to streamline booking, and the creation of a permanent Paratransit Task Force by Chairman Lhota."