We will send an email to the address on file at the end of January. If you did not receive it, please contact us here or call us at 646-829-4000.
How does Sustaining Membership work?
Sustaining Members give us a dependable base of support for the programs you count on. When you become a Monthly Sustainer, your donation is ongoing until you say otherwise. Your credit or debit card will automatically be billed each month. You’ll save time, money, and resources!
Benefits of a Sustaining Membership:
- Your donation is charged to your credit or debit card each month.
- You will receive a tax letter every January.
- You are automatically entered into all pledge drive contests and drawings.
- You are entitled to a thank you gift each year -- just contact us annually to request a gift.
- No renewal notices
Save WNYC a little in processing fees, and give directly through your bank account rather than with a credit card! You can make the switch today by calling 888-376-9692.
Frequently Asked Questions
1. How do I update or make changes to my Sustaining Donation?
2. How do I cancel or suspend my WNYC Sustaining Membership?
3. How do I update my contact information or check on the status of my account?
4. Why am I getting renewal notices? I thought I was a Sustaining Member.
5. I just pledged to give monthly. When will my card be charged?
6. How do I access my yearly tax letter?
7. Do I have to pledge again to receive a thank you gift?
8. When can I expect my thank you gift?
9. Does my New Yorker subscription renew with my Sustaining Membership every year?
10. Am I entered into the pledge drive contests?
11. Will my pledge be matched during an on-air pledge drive matching period?
12. Is my gift to WNYC tax-deductible?
1. How do I update or make changes to my Sustaining Membership?
Thanks for being a Sustaining Member! You can update your payment information 1 of 2 ways:
- Create an account for our online Member Center and update the payment information or change the monthly amount directly in your account (steps are below).
- Call our 24 hour-pledge center at 888-376-9692 and let them know you would like to update information for an existing donation.
Update Payment Information
- Go to https://pledge.wnyc.org/user/email-link
- Enter the email address associated with your membership
- Select the Submit Request button
- You will receive a one-time authentication link to your inbox to access your account
- Once you are logged in, select the My recurring donations tab.
- Select the dollar amount that is listed in the Amount column.
7. On the donation page scroll down to the Update Your Payment Information section.
8. Enter your new credit card information and click on Update Address and Payment Details.
Changing your monthly amount:
- Select the My recurring donations tab.
- Click on the dollar amount that is listed in the Amount column.
3. On the donation page scroll down to the Update Donation Amount section.
4. Enter the new monthly amount and select the Update donation amount button. If we have charged you for the current month, the new amount will begin charging the following month.
2. How do I cancel or suspend my WNYC Sustaining Membership?
You can sign up for an online account, which allows you to make changes to your monthly donation.
- Go to https://pledge.wnyc.org/user/email-link
- Enter the email address associated with your membership
- Select the Submit Request button
- You will receive a one-time authentication link to your inbox to access your account
- Once you are logged in, select the My recurring donations tab.
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Select the amount for the active monthly donation (example below):
- Scroll down to the bottom of the page and select the reason you are cancelling from the dropdown.
- Select Cancel donation series.
This cancels your monthly donation and no subsequent charges will take place from that moment on. If you run into any issues and need assistance either logging in or having us cancel the donation, please contact us here.
3. How do I update my contact information or check on the status of my account?
To update your contact information or check on your membership, please call our Listener Services at (646) 829-4000 or use our contact form. Be sure to include your full name and/or membership number in the message.
4. Why am I getting renewal notices? I thought I was a Sustaining Member.
You may have a duplicate membership account under different contact information. Please contact our Listener Services at (646) 829-4000 or use our contact form for further information about your membership.
5. I just pledged to give monthly. When will my card be charged?
Your first monthly gift will be charged 1-2 business days after you have made your pledge. After that, your card will be charged monthly on the anniversary of your original donation (the date the pledge was made).
6. How do I access my yearly tax letter?
7. Do I have to pledge again to receive a thank you gift?
No. If you have not chosen a gift with your pledge for the year, you can request one at any time, even during pledge drives. To request a gift use our contact form or call Listener Services at 646-829-4000.
8. When can I expect my thank you gift?
Please allow approximately 6-8 weeks for the processing and delivery of your requested thank you gift. This includes The New Yorker magazine subscriptions.
9. Does my New Yorker subscription renew with my Sustaining Membership every year?
No. The magazine subscription is for one year. As a Sustaining Member, your membership is ongoing, but due to the arrangements we have with each magazine we can’t automatically renew gift subscriptions of a magazine. However, since you are eligible for a gift every year, you can ask us for the magazine annually with a phone call to the Listener Services at (646) 829-4000 or use our contact form.
10. Am I entered into the pledge drive contests?
Yes. As a monthly Sustaining Member you are automatically entered into all pledge drive contests. You do not have to fill out the online entry form or call in a pledge during the on-air pledge drives.
11. Will my pledge be matched during an on-air pledge drive matching period?
No. The matching periods only apply to new pledges rather than monthly ones. Matching periods are time sensitive in that they only last as long as the available funds do, so we aren’t able to apply matching funds to existing donations. However, your pledge is just as important to us during non-matching periods.
12. Is my gift to WNYC tax-deductible?
Yes. Your gift your gift to WNYC is fully tax-deductible, minus the fair market value of any thank you gifts requested.
