Crosscheck: The Worsening Customer Experience

The Brian Lehrer Show | Jan 12, 2012

Jad Mouawad, airline correspondent for The New York Times, discusses how passengers have been squeezed as a result of the airline industry's success, and what consumer protection groups are doing.

Top Stories

9/11 25 Years Later: Remembering the Ordinary Americans Who Died on 9/11

2026 Fall Schedule Change

Colin Kaepernick, Ten Years After Taking a Knee

A Documentary Spotlights the Oldest People in the World

YOU ARE ONLINE