New York City: How Are We Doing?

New York, NY —

First there was the 311 citywide help line to try and make New York user friendly.

Now, Mayor Michael Bloomberg and Public Advocate Betsy Gotbaum are rolling out a customer service survey to 100,000 randomly picked city households.

The questionnaire asks New Yorkers how they feel about the NYPD, city agencies, and how well the city's bureaucracy handles complaints.

Gotbaum says it will help the city improve.

GOTBAUM: This fall the mayor's office and my office will conduct a series of focus groups using the results of the customer survey. To the best of our knowledge this will be the first time the City will use this kind of market research approach.

REPORTER: The survey will be available in English, Chinese, Russian and Spanish.