Subway Clerks Work Outside The Booth
New York, NY —
Subway riders at eight stations in Brooklyn and Manhattan saw something new today: an empty token booth painted red and a clerk with a burgundy jacket standing on THEIR side of the glass divider.
REPORTER: Today marked the first time transit authority's plan had been put to a rush hour test. At the Herald Square station, customer service agent Robert Carreras says the change should improve life for clerks as well as riders.
CARRERAS: The booth provides a barrier, where people think you're in a bubble and they can treat you any which way, now you're outside, you're in physical proximity of them, they actually ease off and become more relaxed.
REPORTER: The agents will not carry money or sell Metrocards. All stations with closed booths will also have open booths at other entrances.
