Please Press One

The Brian Lehrer Show | Mar 31, 2010

Americans make more than 43 billion customer service calls each year. To find out what’s really going on at the other end of the line, Emily Yellin, author of the new book, Your Call Is (Not That) Important to Us, traveled the world to investigate the multi-billion dollar customer service industry. Plus, an update from Washington DC; and ghetto film school.

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